Walkin', Talkin', Lookin' & Listenin' - Or Things Most of Us Don't Do Well

Overview

You often can perform an audit in accordance with all of the standards, and still have a substandard audit IF you did not get out among the clients employees (let them know you are there and where you located), talk to as many people as you can regardless as to whether you may think that they may have any helpful information; constantly observe your surrounding where ever you are at (you never now what you might see) and lastly, listen to not only what people are saying to you but are also saying around you.

This presentation is designed to illustrate the importance of making yourself available to your client’s employees, let them know that you are there and where you can be found. Talk with them because if there is a problem, somebody knows and they will often tell you all about it IF you just ask them. Look at your surrounding everywhere you go. What are you looking for? I don’t know but I’ll know it when I see it. Lastly, listen to what they have to say. Every word is important because they may say something that you had not asked about.

Remember, you never want to discover something and go to an individual who you determined knew about it and ask, why didn’t you tell me about this and their response was, you never asked me!

Highlights

The importance of making yourself available
How to start a conversation and what to NOT talk about
The art of how to listen
When you don’t understand what they just said
Don’t fool by equivocations when they respond to a question
Materiality and perception

Prerequisites

None

Designed For

External and Internal Auditors, Fraud Examiners

Objectives

Illustrate what auditors are remembered for
Realizing why your client is so nice to you
Understanding the importance of making yourself available at their convenience
Differentiate how to talk to different types of individuals
Calibrating individuals and why it is so important
Remembering that words lie, but the body always tells the truth Soliciting information without asking questions